Return & Refund Policy

At Navyata, we want customers to have clear information about returns and refunds before placing an order. Please contact us before sending any product back.

Return requests

Contact us within 7 days of receiving your order to request a return. Products should be unused, unwashed and in their original packaging, with tags or accessories included where applicable. Returns are subject to review and approval.

Return shipping charges

For a change-of-mind return, the customer is responsible for the return shipping charges. Please contact us first for return instructions; do not send a parcel without confirmation.

Damaged, defective or incorrect products

If your order arrives damaged, defective or incorrect, contact us promptly with your order details and clear photographs. We will review the issue and discuss an appropriate resolution. Return-shipping arrangements for these cases will be confirmed individually and will follow applicable consumer laws.

Refunds

Where a refund is approved, it will be processed after any required return has been received and inspected. Refunds will be made through the original payment method where possible, or another mutually agreed method. Processing time may depend on the payment provider or bank.

Wholesale, bulk and customised orders

For wholesale, bulk or customised orders, return and refund terms may be agreed in writing before the order is confirmed.

How to request a return or refund

Email [email protected] with your name, order details, reason for the request and photographs where relevant.

Contact details

Navyata
Jaipur, Rajasthan, India
Email: [email protected]
Website: https://thenavyata.com/